Frequently Asked Questions About Terms and Your Rights
Contact our support team via live chat or email with your transaction ID and reason. We will review the request, verify your account activity, and respond with a decision within five business days. If we reject your dispute, we will explain why in writing.
Yes. Submit a data deletion request through account settings or email. We will close your account, anonymize personal data where required by law, and retain transaction records for compliance only — typically five years unless local law permits earlier deletion.
We will notify you of the reason in writing. You have the right to respond with an appeal within 14 days. Common reasons include breach of terms, chargeback activity, or suspected fraud. Funds in a closed account remain yours and are returned via your registered payment method.
We share data only with payment processors, compliance vendors, and authorities where local law requires. We do not sell your data to marketers or third parties. Your account information is kept confidential and treated as business-sensitive data.
Once identity verification clears, withdrawals via DANA, OVO, GoPay and QRIS typically arrive within one to two hours. Bank transfers may take one to three business days depending on your bank. We will confirm receipt and show status in your account history.
You may pursue a formal complaint through our escalation process, request dispute resolution, or where local law permits, pursue civil remedies. Document your complaint in writing and include all relevant transaction details and correspondence for our records.
No. Your account is personal and non-transferable. Sharing login details breaches our terms. If unauthorized access occurs, report it immediately to support. We will investigate and may suspend the account pending verification of your identity and a password reset.
